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Schedule Requirements: ability to work from 9am to 2pm, Monday - Friday
The Customer Engagement Specialist support and engage in Elkhorn Valley Bank‘s culture for exceptional customer service and develop long-term customer relationships.
a. Interview customers to obtain information needed for opening accounts and according to regulatory requirements.
b. Update and process all documents pertaining to new and existing accounts.
c. Provide authorized access to box.
d. Maintain billing and rental records for auditing.
e. Issue keys.
f. Track abandoned or past due boxes.
g. Process closing a box rental.
h. Process applications for Visa/Debit cards.
i. Manage ATM/VDC Settlement reports.
j. Manage card alert reports; re-order compromised cards.
k. Manage travel watch on Visa/Debit cards.
l. Manage dollar limit on the Visa/Debit cards.
m. Issue/order temporary Start card.
n. Administer the procedures for fraud on cards.
o. Direct walk-in customers/phone customers to correct department.
p. Answer phone in a friendly and professional manner; identify self/name for the customer.
q. Provide great customer service to all customers and non-customers.
r. Perform all other duties as assigned.
a. Ability to add, subtract, multiply, and divide. Ability to use calculator.
b. Ability to work independently and make independent decisions. Exercise judgment while keeping the bank’s financial interest in mind.
c. Ability to maintain a high level of confidentiality.
d. Ability to deal directly, face-to-face, and on the phone with the public.
e. Ability to solve problems and deal with a variety of situations.
f. Ability to read and interpret documents to determine compliance with laws, regulations, or bank standards.
g. Excellent organizational skills and attention to detail.
a. High school diploma or equivalent is required.
b. Previous experience of one (1) year working directly with the public, especially in a financial institution preferred.
a. Prolonged periods of sitting.
b. Prolonged periods of working on a computer.
c. Ability to lift 20 pounds on occasion
Interested applicants may submit their resume and cover letter to: email@example.com for consideration.
This document describes the position currently available. It is not an employment contract. Elkhorn Valley Bank & Trust reserves the right to modify job duties or job descriptions at any time. Member FDIC. Equal Housing Lender. Equal Opportunity Employer.
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